CRM Manager

Job description

Are you data-driven, customer centric and looking for a challenging new opportunity? Then this is the role for you! We’re looking for a CRM Manager to develop new and optimise existing multi-channel campaigns that drive customer acquisition and retention. Success in this role will lead to significantly higher customer loyalty and growth. If you want to shape and scale a core strategic area while creating a lot of value for both the business and our customers, read on.

Why we need you!

In this role you will be managing the customer loyalty program, implementing new benefits and solutions across functions (from acquisition to customer retention). 

Within a country team of 5 you will build an ongoing dialogue with our customers, increasing our customer loyalty and maximising our sales. You create or coordinate the content of our customer communication as well as our customer Newsletter, making sure it is all integrated in our marketing campaigns. In addition you will work closely with the local team and the colleagues from the HQ in the Netherlands. The role is based in Berlin, and you will report to the Country Manager Germany.

Furthermore, your responsibilities would include:

  • You develop and implement personalised communication formats with a focus on user engagement and lead conversion

  • Be responsible for the operational implementation of email marketing campaigns and work closely with Growth Marketing and Campaign Management

  • Determine technical and cross-team requirements and define operational processes

  • Develop and execute cross-channel, end-to-end CRM strategies to increase customer conversion and retention. 

  • Continually engage and retain our customers throughout their lifecycle.

  • Leverage marketing automation tools to develop transactional, promotional, and informational content strategies that maximise customer retention and growth.

  • Track relevant KPIs daily to make recommendations for action, optimise the strategies based on performance and further expand the reporting landscape

  • Safe handling of data, including setting up reports, defining customer databases, controlling data streams and analysing data

  • Collaborate with Data Science and Analytics teams and undertake your own surveys  to understand consumer behaviour and identify consumer insights that can be leveraged for marketing activities.

  • Work with our Product, Content, and Creative teams to design and launch complex automated campaigns.

Job requirements

What we expect from you

  • You have at least 4 years of experience in CRM, customer marketing, customer communications, or the customer engagement space

  • You have experience in developing customer-centric activation, engagement, retention and loyalty strategies

  • Strong planning skills and a good sense of priorities

  • Not afraid to test new innovative campaigns and concepts yourself

  • Strong analytical capabilities

  • Hands-on mentality, high personal responsibility and initiative as well as good stakeholder management

  • You’re a clear communicator with an excellent command of written and spoken German and English.


What you can expect from us:

  • Macbook Pro as a work laptop

  • Personal learning budget of EUR 600 per year 

  • Informal yet professional atmosphere

  • A diverse and international team

  • A unique chance to make an impact in children’s education and have fun while doing so!

 

Who we are:

We at Futurewhiz have a mission to empower children to grow through personalised education with our edtech platforms: Squla, WRTS and scoyo. 

 

Scoyo, part of Futurewhiz and a B corp, is a popular educational brand among (primary) children, parents and teachers. We are playing in the fast growing Edutech field with tons of opportunities to disrupt and grow. Our mission? Help children move forward in a playful way! We do this by staying close to the perception of children. And making use of gaming elements, attractive UX designs and current, varying educational content.  Scoyo has ambitious growth goals and is therefore looking for a CRM Manager.

Interested? Take on this challenge to strengthen our team and contribute to the growth of our company. Apply Now!